Receipt Printing
Gustaio' automatic printing system allows you to receive order receipts directly in your kitchen, improving operational efficiency.
When Printing is Available
You'll see printer options when: You're taking orders, doing business catering, or have table service
Where to set it up: Tap your profile photo → Manage Printers
Works on: Phones, tablets, and computers (with some differences in features)
Types of Receipt Printers
Kitchen Receipt Printer
What it prints: Complete order details with everything your kitchen needs
What's included: All food items, customer info, special requests, allergies
Best for: Kitchen staff to prepare orders and track what needs to be made
Preparation List Printer
What it prints: Simple list focused on what needs to be cooked
What's included: Just the items to prepare, quantities, and cooking instructions
Best for: Streamlined kitchen workflow when you want less detail
Supported Printer Types
ESC/POS Thermal Printers
Recommended for restaurants:
- Epson TM-T20III - Reliable and fast
- Star TSP143III - Excellent compatibility
- Citizen CT-S310 - Great value for money
- Custom VKP80 - Budget-friendly and functional
Required Technical Specifications
- Protocol: ESC/POS (Essential)
- Connection: USB, Ethernet, or WiFi
- Paper Width: 80mm (standard)
- Speed: Minimum 150mm/sec
- Cutter: Automatic (recommended)
Hardware Setup
USB Printer
- Connect Printer - Via USB cable to computer/tablet
- Install Drivers - Download from manufacturer's website
- Test Print - Verify basic functionality
- Configure in Gustaio - Select printer in settings
Network Printer (Ethernet/WiFi)
- Connect to Network - Configure static IP
- Find IP Address - Print network configuration
- Test Connection - Ping from Gustaio app
- Configure System - Enter IP in settings
Printing Software
Gustaio Desktop App
For Windows/Mac/Linux:
- Free download from Gustaio website
- Direct connection to local printers
- Automatic order printing
- Simple configuration
QZ Tray (Web Alternative)
For browser-based usage:
- Download QZ Tray from qz.io
- Install on Computer where printer is connected
- Start Service - Icon in system tray
- Configure Gustaio - Enable web printing in settings
Mobile App (Android/iOS)
Direct printing from smartphone/tablet:
- WiFi direct connection to network printers
- Bluetooth printer configuration
- Automatic backup when WiFi unavailable
Finding and Connecting Your Printer
Automatic search: Gustaio Studio automatically looks for printers on your network
Manual setup: If your printer doesn't appear, you can enter its network address manually
Default connection: Most receipt printers use port 9100
Test before saving: Always send a test print to make sure everything works before finishing setup
Customizing How Your Receipts Look
Making Text Bigger or Smaller
- Menu item text size: Choose Normal or Big text for food items
- Address text size: Make customer addresses easier to read with Normal or Big text
Styling Food Extras and Modifications
- Normal style: Standard black text for extras (like "Extra cheese")
- Reverse style: White text on black background (looks like buttons in the app)
Adding Your Branding
- Gustaio Studio logo: You can include or remove the Gustaio Studio logo from your receipts
- Professional look: Logos make receipts look more polished
Legal Protection
- Price disclaimer: Shows a note that prices might change between ordering and pickup
- Why it helps: Protects your restaurant if you need to adjust prices
Showing Ingredients
Purpose: Always print ingredients for unmodified items
Note: Modified items show ingredients regardless of setting
Auto-Print Configuration
Auto-Print Settings
What it does: Printers will print automatically once order was accepted
Requirements: Order acceptance (manual or automatic)
Print Quantity
Purpose: Set how many copies to print automatically
Range: 1-10 copies per order
Choosing Receipt Language
- Print language: Pick what language your receipts print in
- Device specific: Each phone or tablet can use a different language
- Available languages: English, German, Italian, and more
Print Configuration
Basic Settings
In the Gustaio dashboard:
Print Enablement
- Automatic Printing - ON/OFF for automatic order printing
- Primary Printer - Select default device
- Print Duplicates - For separate kitchen and cash register
- Test Print - Verify configuration
Receipt Content
Customize what to print:
- Restaurant Header - Name, address, phone
- Order Details - Number, date, time
- Item List - With quantities and customizations
- Totals - Subtotal, taxes, final total
- Customer Information - Name, phone, delivery address
- Special Notes - Customer special requests
Receipt Layout
Standard Format (80mm)
=============================
RESTAURANT NAME
Main Street 123
12345 City
Tel: +123 456 7890
=============================
ORDER #1234
03/12/2024 - 7:30 PM
-----------------------------
DELIVERY:
John Doe
Oak Avenue 45
Tel: +123 987 6543
-----------------------------
1x Pizza Margherita $8.50
+ Extra Mozzarella $1.00
2x Coca Cola 0.33l $4.00
1x Tiramisu $4.50
-----------------------------
Subtotal: $18.00
Delivery: $2.00
-----------------------------
TOTAL: $20.00
PAID ONLINE (Stripe)
=============================
Layout Customizations
- Font Size - Character size
- Spacing - Empty lines between sections
- Logo - Header image (compatible printers)
- Footer - Custom thank you message
Advanced: Category-Specific Printing
What this does: Send different food categories to different printers
Great for:
- Hot food → Kitchen printer
- Drinks → Bar printer
- Cold items → Prep station printer
How to set up: Choose which food categories each printer should handle
Managing Your Printers
- Active printers: See all your connected and working printers
- Print queue: Orders automatically line up to print (on Android phones/tablets)
- Connection problems: The app shows you if a printer isn't working
- Refresh connections: Reload the printer list if something isn't working
Print Types
Complete Order Prints
When to print:
- New confirmed order
- Existing order modification
- Manual request
Content:
- All order details
- Complete customer information
- Special kitchen instructions
Kitchen-Only Prints
Simplified version for kitchen:
- Only items to prepare
- Quantities and customizations
- Requested delivery time
- Allergen and preference notes
Delivery Labels
For delivery drivers:
- Customer name and address
- Contact phone number
- Amount to collect (if cash payment)
- Order number for identification
Printing Troubleshooting
Common Issues
Printer Not Responding
Checks:
- Verify Power - LED indicator on
- Check Cables - USB/Ethernet properly connected
- Paper Available - Roll not empty
- Updated Drivers - Latest version installed
Illegible Prints
Solutions:
- Clean Print Head - Use specific cleaning kit
- Correct Paper - Use quality thermal rolls
- Contrast Settings - Adjust print density
- Temperature - Avoid printer overheating
Lost Connection
Recovery:
- Restart Printer - Power off and on
- Verify Network - Ping IP address
- Reconnect Software - Restart Gustaio app
- Reset Configuration - If necessary
Technical Support
When to contact assistance:
- Persistent issues beyond 30 minutes
- Hardware printer errors
- Complex network configurations
- Problematic software updates
Best Practices
Regular Maintenance
- Weekly Cleaning - Print head and rollers
- Paper Stock Check - Keep backup rolls available
- Periodic Testing - Verify print quality
- Backup Printer - Keep spare device ready
Workflow Optimization
- Strategic Positioning - Close to kitchen
- Automatic Cutter - For separate receipts
- Immediate Printing - Don't delay orders
- Staff Training - Everyone knows the system
Paper Management
- Quality Rolls - Don't skimp on paper
- Adequate Stock - Always 5-10 rolls available
- Proper Storage - Dry place, moderate temperatures
- Reliable Suppliers - Guaranteed fast delivery